E-mail: info@cic-eap.co.uk
"CiC's combination of training, counselling and an ability to provide crucial support at short notice virtually anywhere in the world has, in my view, helped us to significantly advance understanding and awareness among our managers and staff of stress and trauma issues."
Head of Training, Thomson Reuters
Global Trauma Support
Stress and trauma can strike organisations in many different ways, especially in international environments. Critical incidents such as fatal accidents, the death of a colleague or violent attacks can have a devastating impact. But subtler, cumulative stressors such as organisational change, tight budgets and poor internal communications can all have a deeply corrosive effect.
CiC understands that careful preparation and prevention is every bit as important as rapid and effective response. Because of this, our ground-breaking programme takes a powerful three-pronged approach, combining 24-hour telephone support, face-to-face clinical interventions and innovative learning and development programmes.
1. International Adviceline.
Wherever you are in the world, CiC's confidential telephone helpline is available to staff and managers alike, 24 hrs a day, seven days a week, 12 months a year. Aside from providing emotional and practical support for everyday issues, qualified Adviceline consultants are also able to talk over specific managerial issues. Calls can be made in any language, and will be passed to a relevant specialist for immediate attention. Freephone/toll-free numbers are available from many countries. The Adviceline can also be accessed via text and e-mail.
2. Clinical support.
On-site critical incident response: CiC's Critical Incident Support staff are all highly-qualified, senior clinicians. Counsellors and therapists overseas are recruited with the same stringent standards as those in Britain. Where on-site support is impossible (such as conflict zones) every attempt will be made to facilitate telephone or on-line support as appropriate. Cultural needs will always be taken very seriously, and language and regional diversity respected at all times. (See Critical Incident Response.)
Longer-term psychological support: While many people are naturally resilient and will recover from crisis under their own steam, research shows that between eight and ten percent of those exposed to traumatic events will experience longer term symptoms that may interfere with their capacity to lead happy, fulfilled and productive lives. CiC counsellors can help individual clients decide if they feel they would like longer term support. In Britain, CiC can make referrals to qualified counsellors living near a client's home or place of work. Overseas, CiC will locate and assess clinicians locally, ensuring the very best care available.
3. Learning and Development
Good stress and trauma management starts and ends with an organisation's managers, yet many managers are uncertain how to approach employees who don't seem to be coping. CiC's interactive seminars and workshops empower managers to take responsibility for their own stress and engage with the emotional wellbeing of their staff.
CiC's learning programmes, which can be delivered internationally, give managers the tools they need to boost both personal and organisational resilience. Training sessions are tailored to the specific needs of client organisations and may include:
- Understanding human reactions to a crisis
- Identifying common signs of stress
- Understanding organisational and group responses to an emergency
- Recognising the impact of cumulative stress
- Devising positive wellbeing strategies to alleviate symptoms and enhance resilience
- Building culturally relevant interventions for international programmes
The face-to-face programme is supported by a dedicated on-line learning resource that combines many of the features of the face-to-face training with total accessibility. E-Learning is an invaluable tool both for those who have attended trainings and wish to refresh their learning, and those who wish to pass training on to their teams.
It is particularly useful for organisations whose workforce may be located across widespread geographical regions and enables those unable to attend training days to access in-depth information and guidance on understanding stress and trauma and promoting personal wellbeing.
